Effective Date: September 9, 2026

Company: QX Company Group LLC, doing business as "MYDORAS"

Company Address: 75 E 3rd St, Sheridan, WY 82801, United States

Website: https://mydoras.com

Email: info@mydoras.com

1. Introduction

This Refund and Return Policy ("Policy") describes the terms under which QX Company Group LLC, doing business as "MYDORAS" ("MYDORAS," "we," "us," or "our"), accepts returns and issues refunds for products purchased on https://mydoras.com (the "Site"). This Policy forms part of, and should be read together with, our Terms of Service. Where you are a consumer located in the European Union or United Kingdom, Section 3 of this Policy describes statutory rights that apply to you in addition to, and where more favorable, in place of, the general policy described in Section 2.

2. General Return and Refund Policy

2.1 Subject to the conditions below, you may request a return and refund within thirty (30) calendar days of the date your order is delivered.

2.2 To be eligible for a return under this Section 2, the item must be unused, in the condition you received it, and, where reasonably possible, in its original packaging with all accessories included.

2.3 To request a return, contact us at info@mydoras.com with your order number and the reason for your return. We will provide instructions for returning the item. Items returned without first contacting us may experience delays in processing.

2.4 This general policy is offered at our discretion in addition to any statutory rights you may have and does not reduce or limit any right described in Section 3.

3. Statutory Right of Withdrawal for EU and UK Consumers

3.1 If you are a consumer located in the European Union, you have a statutory right of withdrawal under the EU Consumer Rights Directive (2011/83/EU) as implemented in your country of residence. If you are a consumer located in the United Kingdom, you have an equivalent statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These rights apply regardless of, and in addition to, the general policy described in Section 2.

3.2 You have the right to withdraw from your purchase within fourteen (14) calendar days from the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods, without giving any reason and without incurring any liability other than as described in this Section 3.

3.3 To exercise this right, you must inform us of your decision to withdraw by means of a clear statement sent to info@mydoras.com before the withdrawal period described in Section 3.2 expires. You may, but are not required to, use the model withdrawal notice set out in Section 12.

3.4 Following a valid notice of withdrawal, you must send the goods back to us without undue delay and, in any event, no later than fourteen (14) calendar days from the day you communicated your decision to withdraw.

3.5 Where you validly exercise your right of withdrawal, we will reimburse all payments received from you, including the cost of standard delivery (excluding any supplementary cost if you chose a delivery method other than the least expensive standard delivery we offer), without undue delay and, in any event, within fourteen (14) calendar days from the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent the goods back, whichever is earlier. Reimbursement will be made using the same payment method used for the original transaction, unless you expressly agree otherwise, and you will not incur any fees as a result of the reimbursement.

3.6 You are responsible for the direct cost of returning the goods, unless we have agreed to bear that cost or failed to inform you that you must bear it. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

3.7 Nothing in this Section 3 limits any further right you may have under the mandatory consumer protection law of your country of residence.

4. Damaged, Defective, or Incorrect Items

4.1 If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us at info@mydoras.com within thirty (30) calendar days of delivery, with a description and photographs of the issue where possible.

4.2 Where we confirm that an item is damaged, defective, or incorrect, we will, at our discretion, provide a replacement or a full refund, including reasonable return shipping costs where a return is required.

4.3 This Section 4 does not limit any statutory guarantee or consumer protection you may be entitled to under the mandatory law applicable to you, including in relation to goods that do not conform to the contract.

5. Non-Returnable Items

Certain items may be excluded from the general return policy described in Section 2, such as items marked as final sale or clearance at the time of purchase, where clearly identified as such on the Site. Any such exclusion does not affect the statutory right of withdrawal described in Section 3 for EU and UK consumers, except to the extent permitted under applicable law.

6. Return Shipping Costs

Except where an item is damaged, defective, or incorrect as described in Section 4, or where otherwise required under Section 3 for EU and UK consumers, the cost of return shipping is your responsibility. We recommend using a trackable shipping method, as we cannot issue a refund for items lost in transit back to us.

7. Refund Method and Processing Time

7.1 Approved refunds are issued to the original payment method used for the purchase, whether by card via Stripe, ACH transfer, or wire transfer.

7.2 Once we receive and inspect a returned item, we will notify you of the approval status of your refund and process any approved refund within a reasonable time, generally within five (5) to ten (10) business days.

7.3 The time it takes for a refund to appear in your account after we issue it depends on your payment method and financial institution. Card refunds processed through Stripe are typically reflected within five (5) to ten (10) business days. Refunds to ACH or wire transfer sources may take longer to process and may be subject to additional processing time or fees imposed by your bank, which we do not control.

8. Exchanges

We do not currently offer direct product exchanges. If you would like a different item, please return the original item in accordance with this Policy and place a new order for the item you would like.

9. Non-Delivery and Lost or Stolen Packages

If your order has not arrived within the estimated delivery window, please refer to our Shipping and Delivery Policy for information on how non-delivery, lost, and stolen packages are handled, and contact us at info@mydoras.com for assistance.

10. Chargebacks and Payment Disputes

10.1 If you have a concern about a charge, we encourage you to contact us at info@mydoras.com before initiating a dispute or chargeback with your bank or card issuer. Most issues can be resolved more quickly and directly through our customer service team.

10.2 We maintain records of orders, communications, delivery confirmations, and, where applicable, return and refund activity, in order to respond to payment disputes in accordance with the requirements of our payment processors and card networks.

10.3 Initiating a chargeback for a transaction that is otherwise eligible for a refund or resolution under this Policy may delay resolution while the dispute is investigated by the relevant payment processor or financial institution.

11. How to Initiate a Return or Refund

11.1 Email info@mydoras.com with your order number and the reason for your request.

11.2 We will confirm eligibility and provide instructions for returning the item, where applicable.

11.3 Ship the item back to the address provided in our instructions, using a trackable shipping method.

11.4 Once we receive and inspect the returned item, we will notify you and process any applicable refund as described in Section 7.

12. Model Withdrawal Notice (EU/UK Consumers)

If you are an EU or UK consumer exercising the right of withdrawal described in Section 3, you may use the following notice, addressed to info@mydoras.com:

"I hereby give notice that I withdraw from my contract for the purchase of the following goods: [description of goods]. Ordered on: [date]. Received on: [date]. Order number: [order number]. Name of consumer: [name]. Address of consumer: [address]. Date: [date]."

13. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on the Site with a revised "Effective Date." Changes will not apply retroactively to orders placed before the change took effect.

14. Contact Us

Questions about this Policy may be directed to:

QX Company Group LLC (MYDORAS)

75 E 3rd St, Sheridan, WY 82801, United States

Email: info@mydoras.com

Website: https://mydoras.com