Effective Date: September 9, 2026

Company: QX Company Group LLC, doing business as "MYDORAS"

Company Address: 75 E 3rd St, Sheridan, WY 82801, United States

Website: https://mydoras.com

Email: info@mydoras.com

1. Scope

This Shipping and Delivery Policy ("Policy") describes how QX Company Group LLC, doing business as "MYDORAS" ("MYDORAS," "we," "us," or "our"), processes, ships, and delivers orders placed on https://mydoras.com (the "Site"). This Policy forms part of, and should be read together with, our Terms of Service.

2. Order Processing

Orders are processed during our normal business days, excluding weekends and public holidays. Estimated order processing time will be displayed on the Site or in your order confirmation email. Processing time refers to the time between order placement and dispatch, and is separate from carrier transit time.

3. Shipping Destinations

We ship to the destinations made available at checkout on the Site. If a destination you require is not available at checkout, it is not currently supported.

4. Shipping Methods, Carriers and Costs

We work with third-party shipping carriers to deliver orders. The specific carrier, shipping method, and shipping cost applicable to your order will be displayed at checkout before you complete your purchase, and will also be reflected in your order confirmation. Shipping costs, where applicable, are non-refundable except as described in our Refund and Return Policy or as required by applicable law.

5. Estimated Delivery Times

Estimated delivery times are displayed at checkout and in your order confirmation email. These estimates are provided in good faith based on information from our shipping carriers and are not guaranteed. Actual delivery times may vary due to factors outside our control, including customs processing, carrier delays, weather, and public holidays.

6. Customs, Duties, and Import Taxes

6.1 For orders shipped outside the United States, your order may be subject to import duties, customs clearance fees, value-added tax (VAT), goods and services tax (GST), or other charges imposed by the destination country. These charges are determined by the customs authority of the destination country and are outside our control.

6.2 Unless otherwise stated at checkout, any such duties, taxes, or customs fees are the responsibility of the recipient and are not included in the product price or shipping cost charged at checkout. We recommend checking with your local customs authority for further information before placing an order.

6.3 Refusal to pay applicable customs duties or taxes, resulting in the package being returned to us or destroyed by customs, does not entitle you to a full refund of shipping costs, and may result in a partial refund only, at our discretion, net of any costs we incur as a result.

7. Risk of Loss and Delivery

Risk of loss or damage to the products passes to you upon delivery of the products to you, or to a person indicated by you to take delivery, and not before. Until delivery, we bear the risk of loss or damage to the products in transit.

8. Order Tracking

Where tracking is available for your shipping method, we will provide tracking information by email once your order has been dispatched. Tracking updates are provided by the relevant carrier and may not update in real time.

9. Delivery Issues, Lost or Stolen Packages

9.1 If tracking indicates that your package was delivered but you have not received it, please check with household members, neighbors, and your building's reception or mailroom, and allow a reasonable period, generally up to five (5) business days, for the package to appear, as carriers occasionally mark packages as delivered ahead of physical delivery.

9.2 If your package remains missing after this period, or tracking indicates it is lost in transit, please contact us at info@mydoras.com with your order number. We will investigate with the relevant carrier and, where appropriate, arrange a reshipment or refund at our discretion, taking into account the outcome of the carrier investigation.

9.3 We are not responsible for packages confirmed as delivered to the shipping address provided at checkout that are later lost or stolen after delivery.

10. Incorrect Shipping Address

You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for non-delivery or delayed delivery resulting from an incomplete or incorrect address provided by you. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment, which may be subject to an additional shipping charge.

11. Delivery Delays

We are not liable for delays in delivery caused by circumstances beyond our reasonable control, including customs processing, carrier network disruptions, extreme weather, natural disasters, or other events of force majeure. Where we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

12. Split Shipments

Orders containing multiple items may be shipped in separate packages, which may arrive on different dates, at no additional cost to you unless otherwise indicated at checkout.

13. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on the Site with a revised "Effective Date."

14. Contact Us

Questions about this Policy may be directed to:

QX Company Group LLC (MYDORAS)

75 E 3rd St, Sheridan, WY 82801, United States

Email: info@mydoras.com

Website: https://mydoras.com